FREQUENTLY ASKED QUESTIONS

Rental Questions

Do you rent for weddings?


We're sorry but at this time our facilites are not fully set up for wedding rentals. We can offer the beautiful outdoor setting and an indoor reception area (dining hall), but we are unable to provide outdoor seating at this time. If you'd like to take a look at what we have, just contact us.




Are pets allowed?


Yes, but with some attached rules. Pets are not allowed in any buildings at any time (exception: service animals). Pets must be kept on a leash at all times. Pets are not to be tied outside when you are not at the campground and are not to be left unattended at any time. If any pet demonstrates aggressive behavier toward another pet or camper, you will be asked to leave the campground. No excessive barking!




What is your cancellation/refund policy?


(Camps and Retreats) The renter understands that the cancellation of this contract must be done before 30 days prior to the beginning of the rental. The renter also understands that the rental deposit will not be returned and will be forfeited to Timber Oaks Retreat, LLC. upon the cancellation of this contract. Finally, the renter understands that within 30 days of the start of the rental, this contract cannot be cancelled and the renter will be obligated to meet the full financial requirement of this contract. (Group Day Rentals, Pool Rentals, Special Events) The renter understands that the cancellation of this contract must be done before 7 days prior to the beginning of the rental. The renter also understands that the rental deposit will not be returned and will be forfeited to Timber Oaks Retreat, LLC. upon the cancellation of this contract. Finally, the renter understands that within 30 days of the start of the rental, this contract cannot be cancelled and the renter will be obligated to meet the full financial requirement of this contract. (RV Camping and Tent Camping) The renter understands that all nightly campsite reservations are to be paid in full at time of reservation. The renter also understands that no refunds will be made within 48 hours of the reservation date. Finally, the renter understands that if the cancellation is made before 48 hours of the reservation, a refund will be made minus a $10 cancellation fee.




What is the minimum group size you rent to?


Camps, Retreats and Group Day Rental: 20 People Pool Parties, RV Camping and Tent Camping: No minimum Special Events: No minimum




What items are NOT allowed at Timber Oaks Retreat?


Fireworks, Firearms, illegal drugs or drug paraphernalia are all strickly prohibited on Timber Oaks Retreat property. Smoking/Vaping is not allowed in any building. Alcoholic beverages are not to be in evidence at any time.




What are the property rules?


  • (RV Camping and Tent Camping) Check in Time: 1:00pm | Check Out Time: 11:00am

  • Quiet hours are from 11:00pm to 8:00am.

  • All children under 18 must be accompanied by an adult after 9:00pm.

  • Fireworks, Firearms, illegal drugs or drug paraphernalia are all strickly prohibited on Timber Oaks Retreat property. Smoking/Vaping is not allowed in any building or pool area. Alcoholic beverages are not to be in evidence at any time.

  • Clean up before you leave. Pick up your trash. An additional clean-up fee of up to $200.00 will be assessed if this condition is not met.

  • Be courteous and respectful to your neighbors. Please follow only designated roads or walkways. Please do not cut through occupied RV sites.

  • Be courteous and respectful of our property. Please do not climb trees. Please do not go into restricted areas or buildings. Please return all recreational items (balls, golf putters, fishing rods, etc.) to their designated place when you are finished with them. While in use, take good care of our recreational items and only use them for their intended purpose.

  • Pets are not allowed in any buildings at any time. Pets must be kept on a leash at all times. Pets are not to be tied outside when you are not at the campground and are not to be left unattended at any time. If any pet demonstrates aggressive behavier toward another pet or camper, you will be asked to leave the campground. No excessive barking!

  • No boys shall be allowed in girls’ cabins or the girl's bathhouse and no girls shall be allowed in boys’ cabins or the boy's bathhouse.

  • A minimum of one adult must sleep in each small cabin used. A minimum of three adults must sleep in each large cabin used.

  • (Camps and Retreats) One certified CPR/First Aid individual must be in attendance during time of rental.





Payments

What forms of payment are accepted?


We prefer cash or check but credit card can also be accepted.




Is there a rental deposit?


Yes, for all rentals except RV Camping and Tent Camping. Camps and Retreats are expected to pay a non-refundable deposit of 20% of the estimated rental charges at the time of reservation. The rental deposit will be applied to the balance of the rental invoice. Group Day Rentals, Pool Rentals and Special Events are expected to pay a non-refundable deposit of 50% of the estimated rental charges at the time of reservation. The deposit is non-refundable regardless of the actual number of persons in attendance. The rental deposit will be applied to the balance of the rental invoice. RV Camping and Tent Camping do not require a deposit.





Liability

Will I have to pay for any damages?


Yes. The Renter assumes responsibility for all damages to facilities and equipment by it, or it's campers. Any charges for damages will be sent to the Renter following the completion of the rental. The Renter is expected to respond promptly and send payment for charges within 30 days of rental.




Do I need liability insurance for a camp or retreat?


Yes. The Renter must supply a copy of your CERTIFICATE OF LIABILITY INSURANCE to Timber Oaks Retreat before the rental starting date.




Who is responsible for accidents?


Timber Oaks Retreat assumes no responsibility for accidents, personal injury, or damaged, lost or stolen property.





Contact Us

Timber Oaks Retreat

2343 Barrens Community Road

Clinton, AR 72031

rentals@timberoaksretreat.com

501-581-6533

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